FREQUENTLY ASKED QUESTIONS
When can I place an order?
Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Friday 9:00 AM to 5:30 PM and weekend 14:00 AM to 5:30 PM Eastern Time.
Which payment options are accepted?
We accept Visa credit cards.We also accept PayPalpayment methods.
Will I receive the same product that I see in the picture?
Yes, madam or sir, please rest assured! Our products are all photographed in person, please rest assured to purchase.
Where can I view my sales receipt?
After you purchase and make payment, you can view your order details in the customer center in the upper right corner of the page.
What if I want to cancel or change my order?
You may request a change to your order or may cancel it by email or phone so long as it has not been processed for shipping.
Will you restock items indicated as “out of stock?”
Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message.
If an item in your order is not in stock, we will not hold the rest of your order until the item is available.* We will ship the available items and backorder the item that is not in stock, provided that the items comprising the rest of your order are not accessories to the backordered item.
In most circumstances, we will ship the backorder shortly after it was ordered. In cases where this is not done, you will be notified. You may always cancel a backorder for a full credit by contacting our customer service department.
Goingneed.com will not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out-of-stock after the order has been processed, due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us, we will notify you via email and issue a full credit if your card has already been charged.
Contact us and enjoy our latest preferential policies as soon as possible!
Our email, you can contact us anytime!