Privacy Policy
Disclaimers
Information Collected——
At Goingneed.com, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.
While shopping on the Goingneed.com site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell or share any of your personal information with any outside parties except as outlined in this policy.
When you purchase something from us, Your name, telephone number, and shipping information must be provided to third party suppliers, such as FedEx, to deliver your package.
We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process and when we believe it is necessary for fraud protection or credit risk reduction.
Use of Cookies——
We customize and personalize certain web page content based upon your browser type and other information provided by a "cookie." A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information and is only a "trigger" that retrieves information when you visit our site.
As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off and software is available from third parties which will allow you to visit our web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.
External Links——
Our web site may contain helpful links to other web sites, such as the manufacturer or product review web sites. We are not responsible for the privacy practices or content found on these web sites.
Special Promotion Emails——
You may choose to receive special promotion emails during the checkout process on our web site or by providing your email address in the "Receive Goingneed.com Emails" box found on the right side of our home page. You may unsubscribe from Goingneed.com's email updates and specials at any time. Log into your account and select the email specials management link where you can customize what emails you wish to receive or unsubscribe completely. Please understand that by unsubscribing, you'll miss our exclusive offers and notices on special savings.
Account Information——
or your convenience you may choose to store your addresses and credit cards during order placement. Although this information is completely encrypted and secure, we do offer this as an option. Please note however that if you do not elect to store your address and credit card, you would need to input the information each time you place a new order since we purge it from our system.
Site Security——
Ordering online at Goingneed.com is safe and easy - guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our website protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties. Please note that email is not encrypted and is not a safe and secure way to transmit credit card numbers or other confidential information.
Limitation of Liability——
This web site and the information provided herein are provided on an "as is" basis. Neither Goingneed.com nor its parent company, affiliates, nor each of their representative officers, directors, employees, and agents warrant that the use of the Goingneed.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness, or reliability of the content provided on the site.
Under no circumstances shall Goingneed.com or its associates be liable for any direct, indirect, incidental, or consequential damages that result from your use of or inability to use the Goingneed.com site or from products or services offered on the site including, but not limited to, your reliance on any information obtained from the site or the use of products or services offered on the site that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We will make every effort and use every good measure to deliver your order on time. Goingneed.com will not be responsible for any delay of the shipment during transit, for reasons including, but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Product Reviews——
Help your fellow customers by telling us what you found to be the strengths and weaknesses of this product.
Focus your review on the product itself. Please do not comment on other people's reviews, other manufacturers, etc.
HTML is not allowed in reviews
Please be civil and refrain from profanity and inflammatory language
We reserve the right not to post your review at our discretion
Submissions that do not follow our review guidelines will not be posted.
Product Coupons and Promotions——
Goingneed.com promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the Goingneed.com selling price. Promotion codes are entered prior to checkout and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.
Each promotional claim code may only be used once and it is limited to one offer per household. Each offer is valid for a limited time only. Promotional code discounts do not apply to taxes, shipping charges, or any other processing fee and are not combinable with other offers or on top of previous discounts or sales. Offers cannot be applied to orders already placed with Goingneed.com and cannot be redeemed for cash.
If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Goingneed.com may choose to modify any promotion or discount without prior notice. We reserve the right to modify or cancel any coupon at any time.
Our Policies
When can I place an order——
Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Friday 9:00 AM to 5:30 PM and weekend 14:00 AM to 5:30 PM Eastern Time.
Which payment options are accepted——
We accept Visa credit cards.We also accept PayPalpayment methods.
Order Verification——
All orders are subject to our verification process for order accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information.
In order to protect against fraudulent activity, Goingneed.com must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information will cause a delay in the processing time.
How can I check the status of my order?
You can use the Order Tracking link at the top of the site. You will need to provide your order number and billing zip code.
What if I want to cancel or change my order?
You may request a change to your order or may cancel it by email or phone so long as it has not been processed for shipping.
Shipping address change——
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.
Backorders——
Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message.
If an item in your order is not in stock, we will not hold the rest of your order until the item is available.* We will ship the available items and backorder the item that is not in stock, provided that the items comprising the rest of your order are not accessories to the backordered item.
In most circumstances, we will ship the backorder shortly after it was ordered. In cases where this is not done, you will be notified. You may always cancel a backorder for a full credit by contacting our customer service department.
Goingneed.com will not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out-of-stock after the order has been processed, due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us, we will notify you via email and issue a full credit if your card has already been charged.
Return Policies
Standard Return Policy——
We want you to love the items you purchase from Goingneed.com. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 15 days, subject to the conditions below.
-Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
-Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
- Return merchandise must be double-boxed with no writing on the manufacturer's box.
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
Room 1401, 14th Floor, Building 6, No. 1326 Wenyi West Road, Yuhang District, Hangzhou City, Zhejiang Province, China. Postal code：311100
Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.
If your return is not the result of our error, the return shipping costs are the responsibility of the customer.
Refunds——
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
Product Exchanges——
If you purchased a product from Goingneed.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
Defective Items——
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
Damage or Missing Items——
Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.
Replacement——
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.
Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.
Shipping Policies
Free Shipping——
If your order amount reaches or exceeds $100, you can enjoy free shipping.But except for items that have been noted as not eligible for free shipping.
Non-Deliverable Addresses——
We are unable to delivery to the following addresses:
- Mail box drop off locations
- Hotels and motels
- Trade Shows, Conventions, Conferences